Refund policy

This policy explains when ArkMind Technology Sdn Bhd refunds payments for SediaSafety.

Yearly plans

• If SediaSafety is not right for you, ask within [number of days to be confirmed by Ken] of your first payment for a full refund.
• After that, a yearly plan is not refunded for the unused months, but you keep access until the end of the year you paid for.
• If we end the service for reasons that are not your fault, we refund the unused months.

Setup and readiness services

One-off services, such as onboarding or the 30-day readiness service, are refunded in full if cancelled before work starts. Once work has started, we refund the part not yet delivered. [To be confirmed by Ken]

Paying twice by mistake

Duplicate or wrong payments are always refunded in full.

How to ask

Write to us at the email address at the bottom of this page, or WhatsApp us, with your company name and invoice number. Approved refunds go back to the original payment method within [number of working days to be confirmed by Ken].